Determine your ignition type
Most pilot lights require a match or lighter, but some come equipped with an electronic starter.
Turn knob to Pilot position
To find the pilot setting, start by turning your knob counter clockwise as far as you can, it should wind up in the 9:00 position. From there rotate clockwise to the 12:00 position. Try to push the knob in, if it lets you push it in a half an inch or so then you are in the correct position.
Light the Pilot light
Once you have the button pressed in, use a match, lighter, or electronic starter, to ignite the pilot light. After lighting the pilot, continue to hold the control knob pushed in for 30 seconds.
*Pilot lights utilize a safety feature called a thermo coupler. This device needs to be heated up for around thirty seconds, so it can expand and allow gas to flow through safely.
Turn Knob to on position
Once the pilot stays lit by itself, turn the gas flow knob clockwise to the “on” position. For regular gas-logs, this starts the logs burning.
*In remote control logs, turning the knob to “on” does not actually activate the logs, it only allows the user to turn the logs on using the remote control.
This is for informative purposes only, please seek advice from a professional if you are unsure of anything in this guide
If the pilot light starts burning but does not stay lit even after holding the control valve in for 30 seconds, the thermocouple may require replacement. The thermocouple is a device that detects when the pilot light is burning. When the thermocouple does not detect a burning pilot, it automatically shuts off gas flow, preventing a leak.
*A faulty thermocouple shuts off the gas flow even when the pilot light is burning safely.
If the pilot light does not light, several problems could be the cause. The regulator is the valve responsible for transporting gas from the building’s gas supply line to the burner inside the gas-logs. If the regulator stops working, gas cannot travel from the gas line to the pilot light. A clog or kink in the gas line can also stop a pilot from lighting.
If the pilot light starts burning but does not stay lit, you may have air in the lines. To solve this issue, you will need to hold the pilot light button in to let out all of the oxygen that’s in the pipe. The time you will need to purge varies depending on the length of your gas line, but a good way to know it’s clear is to wait for a slight scent of gas, then you should be good.
*If your pilot light has been off all summer this is a good place to start.
117 W Fourth Street - Cincinnati, Ohio 45202
We are open by appointment only.
Appointment times are available Monday through Friday. from 9 am to 4 pm. Please call during normal business hours of Monday-Friday, 9am to 5pm to schedule a time.