Bromwell’s Warranty Policy

Your fireplace will be the heart of your home. A state of the art fireplace installation from Bromwell’s will be enjoyed for many years to come by providing warmth, connection and beauty to your space.

But, like any quality product, regular care and maintenance are required to keep your new fireplace operating in the most efficient and beautiful way possible.

We are pleased to offer our Lifetime Warranty as an easy way to ensure you are satisfied with your purchase for years to come. We offer it at no charge to you. All we require is that you have us perform an Annual Check-Up on your fireplace each year.

For a nominal service charge, we will perform the basic functions recommended by all manufacturers to ensure the optimal performance of your fireplace.

Customer Conditional Warranty

  • 1. Customer must exercise its option to have the unit serviced by Bromwell’s annually for an initial service charge of $125.00 per year (the annual service fee is subject to increase in Bromwell’s discretion, but not to exceed Bromwell’s standard service fee, presently listed at $125.00)

  • 2. Customer must, in fact, have the unit serviced by Bromwell’s annually and pay the applicable, standard service fee per year for such service;

  • 3. Customer must not abuse or damage the unit;

  • 4. The Unit must not be damaged as a result of a “Casualty.” For purposes of this warranty, “Casualty” shall mean any damage to the unit caused by weather, vandalism, malicious mischief, riots, war, insurrection or other reasons of like nature.

  • THIS WARRANTY DOES NOT COVER, OR IN ANY WAY APPLY TO, THE UTILITY SERVICES (E.G. GAS LINES, ELECTRIC LINES) TO THE UNIT.

513-621-0620

117 W Fourth Street - Cincinnati, Ohio 45202

We are open by appointment only.

Appointment times are available Monday through Friday. from 9 am to 4 pm. Please call during normal business hours of Monday-Friday, 9am to 5pm to schedule a time. 

 

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